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Question for the internets

I have here a letter from a major manufacturer of household goods, to me as a Customer, relating to a product recall.

It has six brand icons across the top, is addressed to 'Dear Customer', and is signed off:
"Yours sincerely
{Manufacturer Name} Product Support Team
{Telephone Number}

The letter is courteous enough, and does the job it needs to do. But there is no information identifying the company, no postal address, no website URL or email address, and no transaction reference number or personal name for contact.

Leaving aside the fact that I believe it to be actively illegal not to have company identification anywhere - perhaps major_clanger could confirm this? - in what way is this remotely acceptable presentation or customer relations?

Comments

( 2 comments — Leave a comment )
grytpype_thynne
17th May, 2015 08:49 (UTC)
I favour cock up rather than deliberate policy. It sounds like they've forgotten to insert in all the details into a template and then they're been despatched by an intern whose job is to print off and send out letters without reading them.

This does, of course, beg the question: do they manufacture physical products the same way?
coth
17th May, 2015 10:29 (UTC)
That sounds plausible.

And yes, that is the worry, of course.
( 2 comments — Leave a comment )

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coth
Caroline M

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